Once payment is made for your booking, it is deemed that you have read, understood & accept the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

We are a fully bonded Australian travel agent licensed in the state of Victoria (licence number 32740). Our membership of the Travel Compensation Fund means that your money is safe in the unlikely event of our financial failure. Essential Australia is a trading name of Flower Travel Pty Ltd (ABN 90 100 625 616). Our registered address is 158 Hawthorn Road, Caulfield, Victoria 3158. Our trading address is: 287a High Street, Ashburton, Victoria 3147.

Responsibility

Products and services are sold by Flower Travel as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Flower Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Flower Travel. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Liability

Flower Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

In circumstances where liability of Flower Travel cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Flower Travel reserves the right to decline any booking for any individual on any tour or other service & reserve the right to apply a non-refundable itinerary preparation fee of $100 per person to be credited fully at time of booking confirmation.

Prices and Conditions for most operators

Prices and conditions are current at the time of publication but are subject to change without notice. Some operators may impose conditions that vary from the conditions stated in this site.
Prices listed in this site are in Australian dollars and include GST (General Sales Tax) where applicable. They do not include transport from the client's home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. All costs are in Australian dollars.

Deposits and Final Payments for most operators.

A minimum deposit of $160 per booking is required within 7 days of confirmation of your booking. Full payment of your holiday cost must be made no later than 30 days prior to travel. Bookings made within 30 days of departure will require immediate full payment.
Deposits are non-refundable in the case of cancellation. Bookings cancelled once final payment has been made are subject to cancellation charges imposed by service providers. Flower Travel also charge a $100 service fee on all cancelled bookings.

Airfares

Any airfares that are included in your travel are subject to availability and many have special conditions that apply. (Many airfares cannot be changed without significant penalties and it is your responsibility to ensure that you are aware of, and accept these conditions, prior to booking. They are available from the carriers' own websites as well as from Flower Travel. Photo Identification (Driver's License, Passport etc) must be carried by all adult passengers. A booking fee of AUD$10 per sector (Domestic), AUD$20 per sector (Trans Tasman) and AUD$100 per ticket (International) may apply.

Payment Procedure

We accept payment by cash, cheques, bankers' drafts and credit cards. Please be aware that payment by Visa and Mastercard is subject to a 1% surcharge. Payment by American Express or Diners card is subject to a 3% surcharge. All our prices are in Australian dollars and cards will be debited in that currency. Please note we have no control over exchange rates used by card issuers and any quote made in currencies other than Australian dollars is for comparison purposes only.

We accept personal cheques subject to clearance, for which 10 days must be allowed. Payment may also be by bank transfer – Flower Travel will not incur bank charges associated with transfers. Flower Travel will not accept payments made by third parties.

Visas

All overseas visitors to Australia (with the exception of New Zealand passport holders) are required to obtain a visa prior to their arrival. This is the responsibility of the traveler. It may be possible to obtain a tourist visa via the Essential Australia website. Please click here for full details.

Travel Insurance

Your are strongly recommended to have adequate travel insurance for your trip. Please click here for details of our policy applicable to non-residents of Australia only.